Customer's Charter

REGISTRATION INFORMATION


REGISTERING FOR A PROGRAM

When you register for a program that is conducted at our centre, we will require you to register an account with us. As part of the registration process, we require personal information such as student’s name, date of birth, identification number, parent/ guardian’s name, contact details and address. The information will be stored in a secured system to take note of our students’ needs, resource management as well as ease of communication.

By making payment to enrol your child in our workshops and/ or programs, you are giving permission for your child to participate, under the supervision of the workshop and/ or holiday camp trainers and facilitators, in all individual and team activities while your child remains a participant at our sessions.

Places are allocated strictly on a first-come-first-served basis and will be allocated on receipt of payment of the program fee and submission of the online registration form.

PROTECTING YOUR DATA

Inventive Kids is required by law to manage any personal data given to us securely and only for the purposes we have specified.
These are to:

  • maintain integral records on our students
  • keep accurate financial records
  • cater for any special needs our students may have
  • protect the safety and well-being of the individual
  • provide records to students’ guardians, where applicable
  • contact students to make them aware of our services or events
  • inform our students about Inventive Kids’ events and activities
  • comply with any legal or regulatory requirements
  • A full copy of our data protection policy is available on request.

PAYMENT

We accept payment in cash, NETS, inter-bank transfer, VISA, MasterCard and PayPal for our online registration and eStore.

Payment should be completed minimally 3 days before workshop and course commencement.

ACCURACY OF INFORMATION

If any of your contact details change, you may update the information on our student portal or inform us via telephone, email at edu@inventivekids.asia, or to our staff at our centre.

Should we need to contact you urgently we will do so by phone, email or sms. By signing the registration form, you automatically agree to Inventive Kids Pte Ltd contacting you through
these methods.

YOUR FEEDBACK

We always welcome your feedback. If you would like to make a suggestion or have a compliment, please send your feedback to us using the online enquiry form on our website: www.inventivekids.asia. We will get back to you within three working days.

We ask for formal feedback from students through our feedback forms. If you have a concern about a specific aspect, normally the first person to talk to is our educator/ trainer. If you prefer to talk to a management member, please let one of our staff know or write to us at edu@inventivekids.asia. Some problems are very quick to resolve while others take a little longer, but we will reach a final decision within 21 working days.

PROGRAMS & WORKSHOPS

WITHDRAWAL AND REFUND POLICY

All requests for refunds must be submitted in writing, together with the required documentation, where applicable.

Fee refunds will be considered in the following circumstances:

 

Conditions

Refund Amount

Withdrawal due to non-delivery

On the condition that Inventive Kids Pte Ltd:

  1. Does not commence the course on the course commencement date
  2. Terminates the course before the course commencement date

100% refund of fees

Period before the commencement

 

  1. Request is made at least 14 days before the commencement of the program

100% refund of fees

  1. Request is made between 8 and 13 days before the commencement of the program

80% refund of fees

  1. Request is made 7 or less days before the commencement of the program

20% refund of fees

After commencement date of regular classes

No refunds will be given for cancellations received after the commencement of the programme.

No refund

After commencement date of school holiday program

No refunds will be given for cancellations received after the commencement of the programme.

No refund

Exception: the student is sick (supported by medical certificate).

Refund based on the unattended portion of the workshop/ program

The refund approval process will take no more than seven working days (Monday to Friday), provided we have received all required documentation and information. Once approved, the refund will be made by cash. The cash refund must be collected in person and an acknowledgement of receipt to be signed.

Inventive Kids Pte Ltd reserves the right to cancel a workshop due to insufficient members. Parents will be notified at least 3 days prior to the commencement of the workshop and a full refund of the workshop fee will be provided.

We make all efforts to ensure that there are no changes in terms of location, times or facilitators. But in case of unanticipated conflicts, and a suitable replacement option is not available, a full refund will be made. We will inform you by email or by phone of the change as soon as possible.

NON-ATTENDANCE AND CLASS MAKE-UP POLICY

Inventive Kids Pte Ltd will provide only up to one make-up lesson for the duration of the program for reasons other than the student being sick (supported with medical certificate). The make-up lesson will be arranged at a timing and at the discretion and prerogative of Inventive Kids Pte Ltd.

STUDENT PROTECTION POLICY

Inventive Kids Pte Ltd aims to provide a safe and conducive environment and ensure the quality of learning experience for our students.

The following articles are agreed upon registering your child for our programs:

  1. Adherence to Inventive Kids Pte Ltd’s positive behaviour policy
  2. Issues of racial discrimination, bullying or other issues deemed inappropriate by the management will be dealt with by centre management and their decision is final
  3. An understanding that children under the age of 8 should not come to or leave Inventive Kids Pte Ltd’s premises without supervision from a designated, responsible person 14 years or above in age. Parent’s consent in writing is required if the arrangement is for the child who is under age of 8 to leave our premise by himself or herself. 
  4. An understanding that Inventive Kids Pte Ltd is not responsible for the safety or well-being of children who leave the premises without appropriate supervision.
  5. Inventive Kids Pte Ltd reserves the right to call parents to provide information in instances where we have concerns about a child’s welfare e.g. medical issues, behavioural issues and emotional issues 
  6. Inventive Kids Pte Ltd reserves the right to remove students from classes where we have concerns about the child’s welfare, medical issue, behavioural issues and/or emotional issues where the child demonstrates behaviour that is detrimental to the welfare or safety of classmates. This includes the use of the trainers’ discretion to remove participants who exhibit disruptive or unsafe behaviour from ongoing workshops.
  7. An understanding that tablets, computers and other technology provided by Inventive Kids Pte Ltd will be used for educational purposes and that social media, gaming and other inappropriate uses of IT are deemed unacceptable.

VOLUNTARY MEDICAL / LEARNING NEEDS DISCLOSURE

Inventive Kids Pte Ltd is an inclusive organisation that attempts to offer our programs to students of all backgrounds. For the welfare of your child, we encourage you to share and provide us information on your child’s medical conditions or learning abilities, if any. This important information will help us to determine if we are appropriately trained to help develop your child with us and to ensure that your child benefit from the program. The information will only be shared with staff who will be working directly with your child. This disclosure may be made together with the registration form.

However, at times it is impossible to effectively support some students with specific needs. Sometimes it is not possible to offer the student a place because they do not meet the minimum requirements e.g. language ability or level of comprehension of verbal instructions that are needed for the program. In these instances, we are unable to offer our programs to them.  This conclusion is not formed lightly and final decisions rest with the management of Inventive Kids Pte Ltd.

LIABILITY

Inventive Kids Pte Ltd’s educators/ trainers and their staff will take every reasonable precaution to ensure the safety of the students. By registering your child to attend the programs at our centre, you indemnify the bona-fide representative(s) of Inventive Kids Pte Ltd against all claims by you, or any third parties, arising from any cause or action whatsoever, and will not hold Inventive Kids Pte Ltd or its representative(s) liable for any injury or loss or damages consequent thereto, sustained while your child is in our care.


PRIVACY, PERSONAL DATA PROTECTION POLICY AND FAIR COLLECTION NOTICE

Inventive Kids Pte Ltd is committed to preserving the confidentiality of students’ personal information and undertakes not to divulge any of the students’ personal information to any third party without the prior consent of the student. Our privacy policy can be found on our website.

The following statements outline Inventive Kids Pte Ltd’s compliance with Singapore’s Personal Data Protection Act 2012 (PDPA) and the Do Not Call (DNC) provisions under the PDPA.

Your Personal Data

We will safeguard the privacy of your personal data, whether you interact with us personally, by telephone, mail, over the Internet or via other electronic media. We hold personal data in secure computer storage facilities as well as paper based files and other records and take steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure. Where we hold personal data or have particulars or information which may identify individuals we will destroy that information when no longer required. We are required by law to manage any personal data securely and only for specified purposes.

DNC Provisions

The DNC Provisions covers the way in which we may send you promotional and marketing messages and call you via your Singapore telephone number(s). Marketing messages are those sent to individuals with the intention of advertising, promoting or offering to provide goods or services. These changes will not affect sending other types of messages via your Singapore telephone
number(s), such as informational and service related messages, messages that are for business to business marketing, market survey or research or which promote charitable or religious causes, and personal messages sent by individuals.

Contacting you

Inventive Kids Pte Ltd aims to comply with the requirements of the PDPA and respects your choices.

  • If you have registered your telephone number with the Do Not Call (DNC) Registry, we will not send you promotional and marketing messages. However, if you have previously given consent allowing us to send you such messages via your telephone number, we will continue to do so until you withdraw your consent.
  • Also, if you currently have an existing, ongoing relationship with us, depending on the nature of that relationship, we may continue to send you promotional or marketing messages via SMS or email about products and services which are related to that ongoing relationship notwithstanding your registration with the DNC Registry, unless you opt-out of receiving these messages.
  • Inventive Kids Pte Ltd will use the information that you are providing for the administration of yours or your children’s participation in our programs. We may want to use your information to send you details of our activities, services and events (including social events) which you might find of interest. If you do not wish us to contact you regarding these services Please write to us at edu@inventivekids.asia or speak our staff at our centre.

Consent for Photography and Videography

Photos and videos may be taken during the workshop sessions for the purpose of sharing with parents, on our social media platforms and marketing materials. Please inform the trainer in advance if you do not wish your child’s photos to be used for such purposes.

PRODUCTS TERMS & CONDITIONS

TERMS OF SALE

Products may be purchased from our centre and payment made in cash, NET or credit cards. A receipt will be issued to you for your purchase.
You may also choose to order and pay for goods on our eStore on www.inventivekids.asia where payment can be made via PayPal. Once you have ordered and paid for your goods in the eStore, Inventive Kids Pte Ltd will send you an email confirming the receipt for your payment online, details of your order and details regarding collection/ delivery, provided that you submitted an accurate email address when placing your order. Goods shall be collected from our centre located at 51 Tampines Avenue 4 #02-83 Singapore 529684. Should you require your purchased goods to be delivered to your indicated address, a delivery fee (refer to ‘Delivery Fees’) shall be paid together with the goods of purchase.
We cannot guarantee that all the ordered goods are available in our inventory at all times but we will make them available as soon as possible.

By purchasing from www.inventivekids.asia, you certify that you are least 18 years old. You further authorize Inventive Kids Pte Ltd directly or through third parties, to make any enquiries we consider necessary to validate your identity, billing and shipping address to protect you from credit card fraud and to ensure proper delivery of your products. This may include asking you for further information, requiring you to take steps to confirm ownership of your email address or financial instruments, and verifying your information against third party databases or through other sources. Any personal information collected for verification or during the transaction will remain confidential and will not be shared with third parties, with the exception of legitimate law enforcement authorities when a reasonable request is made.

We encourage you to print or save a copy of these Conditions, your payment information for paying online and shipping confirmation e-mail immediately upon receipt, in case you need to contact us with any questions about your order. If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.

PRODUCTS AND PRICING

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs are as stipulated in the Shipping and Handling section and will be added to all orders.

Inventive Kids Pte Ltd reserves the right, at any time, to modify, suspend, or discontinue the sale of any Product or service with or without notice. You agree that Inventive Kids Pte Ltd will not be liable to you or to any third party for any modification, suspension, or discontinuance of any product or service.

PORTRAYAL OF PRODUCT

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual monitor screens.

PAYMENT

For each Product or service you order on the eStore, you agree to pay the price applicable for the Product or service as of the time you submitted your order (“Product Price”), and the delivery fees for the delivery service you select “Delivery Fees”).
Inventive Kids Pte Ltd will automatically bill your credit card or PayPal account submitted as part of the order process for such amounts, and you hereby authorize us to do so.
All payments are non-refundable (except as expressly set forth in “Products & Pricing”). We will only fulfil your order once we’ve received the full payment.
Successful completion of payment does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

DELIVERY

Delivery per purchase transaction shall be made to only a single address in Singapore. All deliveries will be fulfilled by a 3rd party vendor. Delivery will usually take 3-5 working days and are estimates. Inventive Kids Pte Ltd makes every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Inventive Kids Pte Ltd reserves the right to make deliveries in instalments. Inventive Kids Pte Ltd will send you an email or text message when your order is shipped.
By completing your order on our eStore, you certify that you have verified your delivery address as being accurate and complete. You additionally confirm that an authorized person will be available at that address on the estimated delivery date.
Inventive Kids Pte Ltd shall not be liable for any damages or claims related to delayed shipments. If you must have a product by a certain date, we strongly encourage you to self-collect the order from our centre.

Delivery schedules

Deliveries are made on normal Mondays – Fridays 9am – 6pm. All deliveries are fulfilled by a 3rd party vendor hence specific delivery requests such as deliveries to be made on certain days or timings will be at our 3rd party vendor’s discretion.

Delivery Fees

Delivery fees will be computed at checkout on our eStore.

SELF-COLLECTION / LOCAL PICK UP

We may take 3 – 5 working days to process your order. Once your order is ready for collection, you will receive an email notification from us. You may only come by to collect your order AFTER you have received the notification informing you that your order is ready for collection. Please take note of your order number for self-collection.

Venue for Collection

Inventive Kids Play-Based STEM Learning Centre
Festive Mall @ Our Tampines Hub
51 Tampines Ave 4
#02-83
Singapore 529684

Daily: 10am to 10pm

RETURN, EXCHANGE & REFUND POLICY

a) Damaged Products: If the Product arrives damaged, Inventive Kids Pte Ltd will accept returns for a full refund only in accordance with the Return Procedures below. Provided that Inventive Kids Pte Ltd confirms that your Product was a damaged product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the damaged product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee.

b) Faulty Products: If the Product is faulty, Inventive Kids Pte Ltd will accept returns for a one-to-one exchange or a full refund only in accordance with the Return Procedures below. Provided that Inventive Kids Pte Ltd confirms that your Product was faulty and was returned in accordance with the Return Procedures below, you will be given a one-to-one exchange or we will issue a refund to your credit card or PayPal account in the amount charged for the faulty product.
a. Applies to Genuino Starter Kit: If any of the items inside the starter kit is not working within 7 days of the invoice date, buyer needs to write to edu@inventivekids.asia to indicate the problem he/ she faces. The buyer may be required to contact Genuino specialist directly via email or follow email instructions to troubleshoot the faulty part to ascertain the problem by himself/ herself. If the problem persists, a one to one exchange may be done. Otherwise, further instruction will be made to the buyer.

c) Return Procedures: All returns must be made within 14 days after the Product shipment date, except Genuino which is 7 days. All returned Products must be unused and returned in its original packaging. All Products not returned in accordance with the Return Procedures shall be sent back to you, and no credit or refund will be issued. If returning items to us by post, you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

LIABILITY

Inventive Kids Pte Ltd assumes no liability other than what follows of statutory legislation. Inventive Kids Pte Ltd cannot in any event be held liable for any indirect or consequential losses, including but not limited to loss of or damage to data through use of any Inventive Kids Pte Ltd website.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Inventive Kids Pte Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Inventive Kids Pte Ltd Management

  • Inventive Kids Pte Ltd reserves the right to assign any educator/ trainer to any class.
  • Inventive Kids Pte Ltd reserves the right to change the terms and conditions of this charter, as it deems necessary, without advance notification.